Harvard Business School announces the Leading Growth through Customer Centricity – India for business leaders

Harvard Business School announces the Leading Growth through Customer Centricity – India for business leaders

Program to commence on 20^th January 2013 at the HBS style classroom at Taj Lands End, Mumbai

Mumbai: Harvard Business School (HBS) announces Leading Growth through Customer Centricity – India, a new program scheduled from January 20 – 22, 2013 at the HBS style classroom at Taj Lands End, Mumbai as part of its Executive Education program portfolio for India.

Leading Growth through Customer Centricity – India, focuses on the imperatives for leading and growing a customer-focused organization in India and beyond. Challenged by growing competition, dwindling resources, and rising customer demands, forward-thinking companies are centering their business models on the customer rather than the commodity. However, attaining true customer centricity requires a fundamental shift in thinking across the enterprise and a reorientation of the value proposition.

Led by renowned Harvard Business School faculty, Ranjay Gulati, Jaime and Josefina Chua Tiampo Professor of Business Administration and Rajiv Lal, Stanley Roth, Sr. Professor of Retailing, this program will provide participants with an in-depth understanding on how to match a company’s capacity, cost structure, and business conditions to the right customer at the right time, which will help them emerge with a blueprint for driving profitability and growth – even in turbulent times.

Ranjay Gulati, faculty cochair of Leading Growth through Customer Centricity—India, said, “The program’s diverse and interactive curriculum will focus on three critical and interrelated areas that hold serious implications for product and service companies: why customer centricity is vital, what it takes to configure the ecosystem of a customer-centric organization, and how to manage the process of change to deliver on the process of customer centricity.”

Rajiv Lal, faculty cochair of Leading Growth through Customer Centricity—India, said, “Senior leaders need to focus on the vision, strategy, and leadership imperatives for leading and growing a customer-focused organization in India and beyond. Through case studies featuring real-world examples of customer relations management, participants will become skilled at the necessary tools and frameworks required to implement change throughout the organization.”

As with all HBS Executive Education programs, the India portfolio will be taught by members of the School’s own full-time faculty using the renowned HBS case method in a newly opened, state-of-the-art multimedia case study classroom at Taj Land’s End Hotel. The participants comprising of senior executives from various industries will enjoy an interactive experience that extends the learning process through personal and professional networks long after the conclusion of the program.

END

For more information, please contact:

Jim Aisner, +1 617-495-6157, jaisner@hbs.edu

Rujuta Kothari, Ogilvy Public Relations, +91-9920607446, rujuta.kothari@ogilvy.com

Pallavi Rao, Ogilvy Public Relations, +91-9833166274, pallavi.rao@ogilvy.com

Program Details: A list of programs scheduled for the 2013 India portfolio can be found below. For further information on the HBS programs and to apply, please visit the program websites.

Managing and Transforming Professional Service Firms – India

(January 16-19, 2013, Mumbai, India)

Faculty:

Thomas J. DeLong, Philip J. Stomberg Professor of Management Practice. Member of the Organizational Behavior Unit; course head for the required MBA course on Leadership and Organizational Behavior; and faculty chair of Managing and Transforming Professional Service Firms—India.

Rajiv Lal, Stanley Roth, Sr. Professor of Retailing, Member of the Marketing Unit; faculty chair of the General Management Program and faculty co-chair of Leading Growth Through Customer Centricity—India.

Ashish Nanda, Robert Braucher Professor of Law from Practice. Faculty director of Executive Education; Research Director at the Center for Law and Professions at Harvard Law School.

Leading Growth Through Customer Centricity – India

(January 20-22, 2013, Mumbai, India)

Faculty:

Ranjay Gulati, Jaime and Josefina Chua Tiampo Professor of Business Administration, Head of the Organizational Behavior Unit; faculty chair of the Advanced Management Program; and faculty co-chair of Leading Growth Through Customer Centricity—India.

Rajiv Lal, Stanley Roth, Sr. Professor of Retailing, Member of the Marketing Unit; faculty chair of the General Management Program and faculty co-chair of Leading Growth Through Customer Centricity—India.

Leadership in Financial Organizations – India

(April 16-19, 2013, Mumbai, India)

Faculty:

Boris Groysberg, Professor of Business Administration. Member of the Organizational Behavior Unit; faculty chair of "Driving Performance Through Talent Management"; and faculty cochair of "Leadership in Financial Organizations."

Paul M. Healy, James R. Williston Professor of Business Administration and Henry B. Arthur Fellow. Senior Associate Dean, Director of Research; and member of the Accounting and Management Unit. Faculty chair of "Audit Committees in a New Era of Governance" and "Strategic Financial Analysis for Business Evaluation"; and faculty cochair of "Leadership in Financial Organizations."


Building a Global Enterprise in India

(April 29-May 2, 2013, Mumbai, India)

Faculty:

Tarun Khanna, Jorge Paulo Lemann Professor and Faculty Chair of HBS India activities and Building a Global Enterprise in India.

Scott Snook, MBA Class of 1958 Senior Lecturer of Business Administration. Member of the Organizational Behavior Unit

Improving Corporate Performance and Profitability – India

(May 27-30, 2013, Mumbai , India)

Faculty:

Paul M. Healy, James R. Williston Professor of Business Administration and Henry B. Arthur Fellow. Senior Associate Dean, Director of Research; and member of the Accounting and Management Unit. Faculty chair of "Audit Committees in a New Era of Governance" and "Strategic Financial Analysis for Business Evaluation"; and faculty cochair of "Leadership in Financial Organizations."

V.G. Narayanan, Thomas D. Casserly, Jr. Professor of Business Administration. Head of the Accounting and Management Unit; and faculty chair of "Compensation Committees: New Challenges, New Solutions" and "Improving Corporate Performance and Profitability—India."

Aligning Strategy and Execution – India

(June 11-14, 2013, Mumbai, India)

Faculty:

Stephen P. Bradley, William Ziegler Professor of Business Administration, Emeritus, Member of the Strategy Unit; and faculty chair of “Aligning Strategy and Execution—India.”

J. Bruce Harreld, Senior Lecturer of Business Administration, Member of the Entrepreneurial Management and the Strategy Unit; and faculty chair of “Building New Businesses in Established Organizations”.

Managing Family Business for Generational Success—India

(June 24 – 27, 2013, Mumbai, India)

Faculty:

John A. Davis, Senior Lecturer of Business Administration. Member of the Entrepreneurial Management Unit; and faculty chair of "Families in Business: From Generation to Generation" and "Managing Family Businesses for Generational Success—India."

Deepak Malhotra, Professor of Business Administration. Member of the Negotiation, Organizations, and Markets Unit.

Launching New Ventures – India

(July 1-4, 2013, Mumbai, India)

Faculty:

Lynda M. Applegate, Sarofim-Rock Professor of Business Administration. Head of the Entrepreneurial Management Unit; member of the General Management Unit; and faculty chair “Launching New Ventures—India.”

Ramana Nanda, Assistant Professor of Business Administration. Member of the Entrepreneurial Management Unit.

Tom Nicholas, Associate Professor of Business Administration. Member of the Entrepreneurial Management Unit.

Driving Growth Through Innovation—India

(August 19-22, 2013, Mumbai, India)

Faculty:

David E. Bell, George M. Moffett Professor of Agriculture and Business. Member of the Marketing Unit; and faculty chair of the "Agribusiness Seminar" and of the "Agribusiness Seminar: A European Offering."

Stefan H. Thomke, William Barclay Harding Professor of Business Administration. Member of the Technology and Operations Management Unit; and faculty chair of HBS Executive Education in India, "Leading Product Innovation," and "Driving Growth Through Innovation—India."

Leadership and Corporate Accountability—India

(November 18-21, 2013, Mumbai, India)

Faculty:

Rohit Deshpandé, Sebastian S. Kresge Professor of Marketing. Member of the Marketing Unit; and faculty chair of the "Global Colloquium on Participant-Centered Learning" and "Leadership and Corporate Accountability—India."

Karthik Ramanna, Assistant Professor of Business Administration. Member of the Accounting & Management Unit; Faculty Teaching Team HBS MBA course "Leadership and Corporate Accountability."